Return Policy

Last updated: February 19, 2025

Thank you for shopping at Live Shopping UK.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Live Shopping UK LLC, 286 Millfields RdLower Clapton, London E5 0AR, UK.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Live Shopping UK, accessible from https://liveshoppinguk.co.uk/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@liveshoppinguk.co.uk

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

286 Millfields RdLower Clapton, London E5 0AR, UK

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@liveshoppinguk.co.uk

General Information

The information provided on Live Shopping UK (“we,” “our,” or “us”) is for general informational and shopping purposes only. While we strive to ensure accuracy, completeness, and reliability, we do not guarantee that all product descriptions, pricing, or other content on our website is always error-free, complete, or up to date.

Product Representation

We make every effort to display products as accurately as possible, including colors, sizes, and details. However, due to variations in screens and devices, actual product colors and appearances may differ slightly from what is shown. Live Shopping UK is not responsible for discrepancies in product representation.

Pricing & Availability

  • Prices and product availability are subject to change without prior notice.
  • We reserve the right to modify, discontinue, or update any product at our discretion.
  • Special promotions, discounts, and offers may be limited in time and availability.

Live Shopping & External Links

  • Our live shopping sessions offer real-time interaction and product showcases, but availability, pricing, and features may change after the live event.
  • We may feature third-party links, promotions, or collaborations. Live Shopping UK does not endorse or take responsibility for third-party content, products, or websites.

Liability Limitation

By using our website, you agree that:
  • Live Shopping UK shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
  • We are not responsible for delays, shipping issues, or errors caused by third-party vendors or couriers.

User Responsibility

  • It is the customer’s responsibility to review product details, specifications, and terms before making a purchase.
  • We encourage all users to verify information and contact our support team if they have any concerns before completing an order.

Changes to Disclaimer

Live Shopping UK reserves the right to update or modify this Disclaimer at any time without prior notice. Please review this page periodically to stay informed about any changes.