Delivery Policy

This Delivery Policy explains how products are shipped and delivered by LiveShopping UK, which operates under a drop-shipping model. Our goal is to provide transparent, reliable, and legally compliant delivery information to our customers.


1. Order Processing & Shipping

  • Order Confirmation: After placing an order, you will receive an email confirming the details of your purchase.

  • Processing Time: Orders are processed within 1–3 business days, which includes verification, packaging by our suppliers, and dispatch.

  • Drop Shipping Model: Products are shipped directly from our trusted suppliers to your delivery address. This allows us to offer a wider range of products but may affect delivery times.


2. Delivery Times

  • Standard UK Delivery: Estimated delivery is 5–10 business days from the date of dispatch, depending on your location and the supplier.

  • International Delivery: Delivery times vary by country and will be shown at checkout.

  • Delays: While we aim to deliver on time, occasional delays may occur due to supplier stock issues, courier delays, or other unforeseen circumstances. We will notify you promptly of any significant delays.


3. Shipping Costs

  • Shipping costs are calculated at checkout based on product, destination, and delivery method.

  • Any free shipping offers or promotions will be clearly stated and subject to applicable terms and conditions.


4. Tracking & Notifications

  • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

  • You can track your order via the courier’s website or directly through your LiveShopping UK account.


5. Delivery Address

  • Please ensure your delivery address is accurate and complete when placing your order.

  • LiveShopping UK is not responsible for failed deliveries caused by incorrect or incomplete address details provided by the customer.


6. Failed Delivery Attempts

  • If a courier is unable to deliver, they may leave a delivery notice and attempt redelivery.

  • If an order is returned to the supplier due to failed delivery attempts, additional shipping charges may apply for reshipment.


7. Damaged, Missing, or Incorrect Items

  • Please inspect your order upon delivery.

  • Report any damaged, missing, or incorrect items to us within 7 days of delivery by contacting our customer service team.

  • We will work with our suppliers and couriers to resolve the issue quickly, either through a replacement or refund.


8. Returns & Refunds

  • Our returns policy complies with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

  • You may cancel your order within 14 days of receiving it for a full refund, excluding return shipping costs (unless the item is faulty or incorrect).

  • Return instructions will be provided upon request. Items must be returned in their original condition.

  • Refunds are processed within 14 days of receiving the returned item.


9. Legal Compliance

This Delivery Policy complies with:

  • Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013

  • UK GDPR data protection regulations

We are committed to ensuring full transparency regarding delivery times, costs, and your rights as a customer.


10. Contact Us

For delivery-related inquiries, please contact our customer service team:

  • Email: info@liveshoppinguk.co.uk

  • Phone: 447946211774

Live Chat: Available on our website during business hours

General Information

The information provided on Live Shopping UK (“we,” “our,” or “us”) is for general informational and shopping purposes only. While we strive to ensure accuracy, completeness, and reliability, we do not guarantee that all product descriptions, pricing, or other content on our website is always error-free, complete, or up to date.

Product Representation

We make every effort to display products as accurately as possible, including colors, sizes, and details. However, due to variations in screens and devices, actual product colors and appearances may differ slightly from what is shown. Live Shopping UK is not responsible for discrepancies in product representation.

Pricing & Availability

  • Prices and product availability are subject to change without prior notice.
  • We reserve the right to modify, discontinue, or update any product at our discretion.
  • Special promotions, discounts, and offers may be limited in time and availability.

Live Shopping & External Links

  • Our live shopping sessions offer real-time interaction and product showcases, but availability, pricing, and features may change after the live event.
  • We may feature third-party links, promotions, or collaborations. Live Shopping UK does not endorse or take responsibility for third-party content, products, or websites.

Liability Limitation

By using our website, you agree that:
  • Live Shopping UK shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
  • We are not responsible for delays, shipping issues, or errors caused by third-party vendors or couriers.

User Responsibility

  • It is the customer’s responsibility to review product details, specifications, and terms before making a purchase.
  • We encourage all users to verify information and contact our support team if they have any concerns before completing an order.

Changes to Disclaimer

Live Shopping UK reserves the right to update or modify this Disclaimer at any time without prior notice. Please review this page periodically to stay informed about any changes.